This Refund and Cancellation Policy outlines the process for cancelling your subscription or seeking a
refund for services or digital products purchased through our platform.
1. Subscription Cancellation
- Users may cancel their subscription at any time via the account settings on the Platform.
- To avoid being charged for the next billing cycle, cancellation requests must be submitted at least 24
hours prior to the renewal date.
- Upon cancellation, access to the service will continue until the end of the current billing period. No
partial refunds will be issued for unused time during the subscription cycle.
2. Refund Policy
- Trial Periods: If a free trial is offered, you may cancel anytime during the trial
without incurring charges. Refunds are not provided once the trial has converted into a paid plan.
- First-time Purchase Guarantee: For first-time subscribers, we may offer a refund within
7 days of the initial payment, provided the user has not extensively used the service (e.g., excessive
downloads, usage of premium features, etc.).
- Refunds will not be issued for:
- Renewal payments after the cancellation window has passed.
- Account suspensions due to violations of our terms of service.
- Services already consumed or where digital content has been substantially accessed or
downloaded.
3. Defective or Inaccessible Services
- If a user experiences persistent technical issues that prevent access to the service and these issues
are confirmed by our technical team, we may offer a refund or credit at our discretion.
- Such issues must be reported to our support team within 7 days of occurrence.
4. Third-party Integrations and Products
- For subscriptions or digital goods involving third-party products or integrations, the refund policy of
the respective third-party provider will apply.
- Please contact them directly for resolution.
5. Processing Refunds
- If your refund request is approved, the amount will be credited to the original payment method within 15
business days from the approval date.
6. Support Contact
For cancellations or refund requests, please contact our support team at info@softechure.com or via the help section in your account
dashboard.
